Return Rights
All products purchased from the fitbar.ee online store are subject to a return policy and warranty in accordance with Estonian law.
The Customer has the right to return an item within 14 calendar days from the date of receipt, as provided by law (Law of Obligations Act § 56).
Return Process
To initiate a return, the Customer must notify us of their intention to return the item within 14 days of receiving it by emailing info@fitbar.ee. To exercise the right of withdrawal, the Customer should send a clear statement (e.g., via email) to fitbar.ee regarding their decision to withdraw from the contract. Customers may use the standard withdrawal form, though it is not mandatory. The standard form for withdrawal is available.
The withdrawal statement should include:
- The Customer’s contact details.
- Item size, model. manufacturer name
- Reason for returning the item.
- Photo.
Returned items must be unused, undamaged, and in their original packaging.
Return shipping costs are covered by the Customer (maximum of €10, as per VÕS § 194 section 4), except when the return is due to a defect or incorrect item.
Refunds
Upon receiving the returned item, fitbar.ee will evaluate the product and may process the refund within 10 calendar days.
Complaints and Claims
Customers may send any complaints to info@fitbar.ee. In the email, please provide a detailed description of the issue, along with your contact information. Our team will respond to your complaint within 3 business days.
The Customer has the right to contact the Estonian Consumer Protection Board or the Consumer Disputes Committee if the complaint relates to a purchase valued over €20. The Consumer Disputes Committee resolves complaints free of charge.
Claims Process
If items purchased from fitbar.ee have defects for which fitbar.ee is responsible, fitbar.ee will replace the defective product. If a replacement is not possible, fitbar.ee will refund the purchase, including any fees related to the sales contract.
fitbar.ee will respond to consumer complaints in writing or in a reproducible format within 14 days.