Gift Card
My Account
Product has been added to your cart.

Privacy Policy

Privacy Policy

Data Controller
The data controller for the Fitbar.ee online store is Fitbar OÜ, registration code 12765311. For inquiries, you can contact us at +37258198674 or via email at info@fitbar.ee.

Types of Personal Data Collected
We collect and process the following types of personal information:

  • Name and Surname
  • Contact Information: Phone number and email address
  • Billing and Delivery Address
  • Bank Account Number
  • Order and Payment Details: Order history and payment information
  • Customer Support Details
  • Other Information: Customer survey data and suggestions

Purpose of Data Processing
We process personal data for the following purposes:

  • Contract Fulfillment: Personal data is used to fulfill contracts with our customers.
  • Compliance with Legal Requirements: We process data to meet legal obligations (e.g., accounting, resolution of consumer disputes).
  • Order Management: Personal data helps us manage orders and deliveries.
  • Purchase History Analysis: Purchase history (date, product, quantity, customer data) is analyzed to provide personalized services.
  • Bank Account: Used to process refunds when applicable.
  • Customer Support: Contact details (email, phone, name) help address questions related to products and services.
  • Technical Data: IP addresses and other identifiers may be processed to facilitate website usage and improve services.

Data Sharing with Authorized Processors
We treat customer data confidentially and disclose it to third parties only with the customer’s consent or as required by law. Customers agree to the use of Fitbar.ee data for service improvement, which may involve sharing data with service providers. Our authorized processors include:

  • Courier Services:

    • DPD
    • Unisend
    • Omniva

  • Payment Intermediaries (we work with Montonio in processing payments):

    • Estonia: Swedbank, SEB, LHV, Coop Pank, Citadele, Luminor, Revolut, N26.
    • Latvia: Swedbank, SEB, Citadele, Luminor, Revolut.
    • Lithuania: Swedbank, SEB, Luminor, Šiaulių, Medicinos, Citadele, Revolut.
    • Finland: OP Bank, Danske Bank, Nordea Bank, Oma Säästöpankki, POP Pankki, Handelsbanken, S-Pankki, Alandsbanken, Säästöpankki, Revolut.

  • Usage Analytics:

    • Google Analytics, Facebook, Mailchimp

Data Security and Access
Personal data is stored on Zone servers within EU or EEA territories. Data may also be transferred to countries with adequate levels of protection as assessed by the European Commission, including U.S. entities adhering to data protection agreements.

We implement necessary physical, organizational, and IT measures to protect personal data from accidental destruction, loss, alteration, unauthorized access, or disclosure. Data processing by authorized processors is conducted under contracts requiring them to ensure data security.

Review and Correction of Personal Data
Customers can review and update their stored personal data in the My Data section of their Fitbar.ee account. For purchases made as a guest (without an account), you can request access to your personal data by emailing info@fitbar.ee.

Data Retention

  • Account Deactivation: Personal data will be deleted after account deactivation unless required for accounting or dispute resolution.
  • Guest Purchases: Purchase history for guest accounts is retained for one year.
  • Payment and Dispute Records: Retained until the dispute is resolved or the statute of limitations expires (three years).
  • Accounting Records: Retained for seven years to comply with legal accounting requirements.

Data Deletion
Stored personal data can be deleted along with the account in the My Data section of Fitbar.ee. For other data deletion requests, please contact customer support.

Direct Marketing Communications
With the customer’s consent, email addresses and phone numbers may be used for direct marketing purposes. If you wish to unsubscribe from marketing messages, you can do so via the link in the message or by contacting customer support.

If personal data is used for profiling for direct marketing purposes, customers have the right to object to such data processing by notifying customer support via email.

Dispute Resolution
In case of issues or disputes regarding data processing, please contact our customer support team at info@fitbar.ee. The Estonian Data Protection Inspectorate (info@aki.ee) oversees data protection and can provide further assistance.